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A “live” person answers the office phone from 8:00 am to 5:30 pm
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All calls are returned on the day they are received
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Our CEO is accessible and involved in the daily operations - no
decisions made in a corporate headquarters in another state
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Two Employee Benefit Specialists specifically dedicated to each
account
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A state-of-the-art database system that provides information to
ensure an organization’s goals, needs and information are always
current and available
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An increase in human resources productivity by having a benefit
website to answer participant questions
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12 month calendar, quarterly meetings and a four-month lead to
renewal review
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Monthly educational seminars that address legislative changes on
both federal and state level, current industry practices and
policies and changes in the benefit industry
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A long relationship with the major insurance carriers in the area
that facilitates rate negotiation and assertive plan design
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Diamond Agency with Anthem Blue Cross and Blue Shield
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One of the largest Optima producers in Hampton Roads
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Three associates who have achieved the CEBS designation and eight
more working toward the designation